Thank you for shopping at STRAYA UGGS.
If you are not entirely satisfied with your purchase, we're here to help.
Please contact us by email (hello@strayauggs.com.au) if you would like to return your purchase for an exchange or refund.
Returns
You have 30 calendar days to return an item from the date you purchased it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status
of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You
will receive the credit within a certain amount of days, depending on your card issuer's policies. You will be responsible for paying for your own
shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us by email at hello@strayauggs.com.au or by phone 0479073865
Shipping
All parcels are shipped by Australia Post
Australia Post rates are based on the weight size and destination of your order.
Your total shipping cost is displayed in your shopping bag once you have selected your item (s).
If a parcel is lost in transit, the buyer must let us know so we can open an investigation with Australia Post.
Warranty claims
STRAYA UGGS Takes great care in the manufacturing process of our products.
If you believe the footwear you have purchased contains a manufacturing fault and wish to make a claim, please contact us by
email (hello@strayauggs.com.au) first.
STRAYA UGGS guarantees our product to be free from manufacturing defects for a period of six months from the date of purchase. Our six month
limited warranty covers defects in materials and manufacturing process of our footwear.
- The consumer must have taken reasonable care of the goods if worn under normal conditions.
- The consumer must not have damaged the goods by using them in a way they were not meant to be used
- The consumer must be able to prove they purchased the goods from STRAYA UGGS.
- This warranty will be void if in the opinion of the manufacturer if the product has been subject to abuse or excessive wear and tear and the product was not designed to be worn in.
Caring for your Ugg boots and slippers.
Your new ugg boots and slippers are not waterproof. We recommend Ugg Boot protective spray water and oil repellent
It is NOT recommended to wash your Ugg Boots in a washing machine. Wash your ugg boots and slippers by hand using a sheepskin specific product
to clean your ugg boots. Fleece and lambskin wool wash and shampoo. Please be aware the colouring of your ugg boots will run and may
become discoloured.
Products
We make every effort to display as accurately as possible the colours, features, specifications, and details of the products available on the website.
Prices are in Australian dollars (AUD).
All quoted prices include 10% GST